HeySummit

Resolve CAA record conflicts with your custom domain

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Benjamin Dell

Troubleshooting

Zoom token invalidated error

Check the Spotlightr link, processing status, and allowed-domain settings when a talk video is blank.

Troubleshoot a Spotlightr video that does not play

Troubleshooting Vimeo Video Playback

Fix a pre-recorded talk or replay when a direct video-file URL does not play.

Troubleshoot a direct HTML5 video

Check the webinar host, talk setup, and fallback join URL when a speaker link is missing.

Troubleshoot a missing speaker join link

Troubleshoot replay video access

Troubleshoot a webinar host connection

Check host status, account access, browser sessions, and overlapping talks when a webinar provider will not connect.

Troubleshoot webinar host connections

Check your Zoom talk timezone

My Zoom connection keeps disconnecting

Zoom API Syncing Disabled Error

Webinar Providers / Host Connections

How to update billing details and recover from a failed HeySummit subscription payment.

Fix a HeySummit subscription payment problem

Setting up Stripe troubleshooting

Configure a fixed sales-tax rate, checkout billing fields, and organiser details for attendee invoices.

Set up tax and billing details for event tickets

Update the billing address and VAT or tax ID used for HeySummit subscription invoices.

Manage VAT and tax details for your HeySummit subscription

Connecting your PayPal account to your Event

Adding a Payment Gateway to Accept Payments

How to Issue Refunds From Your HeySummit Account

Payments

Troubleshoot attendee magic links

Open the correct affiliate login for promoting HeySummit itself, and distinguish it from event-specific affiliate dashboards.

Sign in to HeySummit's affiliate program

What happens when a speaker or talk is inactive?

Troubleshooting Attendee Access Issues During Live Events

Check whether HeySummit is down

Will I Still Have Access if I Cancel My Subscription, and Can I Pause My Account?

Why Is Your Event Not Appearing On The Dashboard?

Set up a public event

Event Access

Use the Page Builder Text Align control to centre a text block without changing its grid width or adding custom CSS.

Centre text in Page Builder

Upload or replace a square speaker headshot from the event dashboard or Speaker Dashboard.

Fix a speaker headshot that looks wrong

Promotional image troubleshooting after changing a talk date

Troubleshooting Custom Domain Access

Fix Unauthorized or Not Authenticated errors by testing and reconnecting the saved HeySummit app connection in Zapier.

Troubleshoot a HeySummit connection in Zapier

Troubleshoot an old event image or text appearing when you share a HeySummit link.

Refresh an outdated social link preview

Focus Mode for One-Off Workshop Events

Add Custom Visual Accents to Event Pages

Customization

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Misc

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.