If HeySummit detects a problem with a Zoom host connection, it can email the host and show a dashboard alert. Read the exact error before reconnecting, especially if the connection fails again shortly afterward.
Reconnect the affected host
Go to Event Settings > Integrations & Developer > External Webinar Accounts.
For a host connection you manage, open Actions > Reconnect Zoom, sign in to the intended Zoom account and review the authorization request. If the host manages their own account, ask them to reconnect it.
Return to the host list and check for Active. If an Error remains, hover over it to read the available details.
Check Zoom app access and permissions
Check that HeySummit is still installed in your Zoom Marketplace installed apps. A removed or revoked app needs authorization again.
If the error specifically says Access to the Zoom REST API has been denied, ask your Zoom account administrator to review the connected user's role and API access. HeySummit's guidance for that error points to the Admin role. This is not a reason to make every Zoom user an administrator.
If the error says the authenticated user has not permitted access to another user's resource, follow the host connection troubleshooting guide for Zoom shared access permissions. Reconnecting alone does not grant that access.
If the connection still fails
Check with your Zoom administrator before removing a shared installation or changing account permissions. If removal and fresh authorization are appropriate, remove HeySummit from Zoom and reconnect the intended host in HeySummit. If the same error returns, contact HeySummit support with the exact error rather than repeatedly reconnecting.