If HeySummit detects a problem with your Zoom connection, we email you and show an alert in your HeySummit dashboard. In most cases, reconnecting Zoom from HeySummit is enough to resolve it.
If the connection keeps dropping shortly after you reconnect, it usually means Zoom is rejecting the connection, the HeySummit app was removed in Zoom, or the connected Zoom user does not have the permissions needed for the Zoom API.
Check that HeySummit is still connected in Zoom
Open your Zoom Marketplace installed apps and look for HeySummit.
If HeySummit is missing, disconnected, or was removed, go back to HeySummit and reconnect the host from Event Setup > Webinar Hosts.
Check the connected Zoom user's permissions
If your Zoom account is part of a team account, the connected user may not have the role or API permissions needed to create and manage webinars through HeySummit.
In Zoom, review the user's role at https://zoom.us/role#/. The user connected to HeySummit should belong to the Admin role, or to a role with the same permissions as another team member whose Zoom connection works in HeySummit.
After the role is updated, return to HeySummit and reconnect Zoom from Event Setup > Webinar Hosts.
Remove and reconnect the HeySummit app
If the connection still keeps disconnecting, remove the HeySummit app from your Zoom Marketplace installed apps, then reconnect it in HeySummit from Event Setup > Webinar Hosts.
If you have already reconnected Zoom and the same error keeps returning, contact HeySummit support so we can check the exact error returned by Zoom.