Payment problem
Benjamin Dell avatar
Written by Benjamin Dell
Updated over a week ago


As the HeySummit account holder, you are receiving emails from HeySummit stating that your payment was unsuccessful or you've been locked out of your account until payment has been made.

Quick fix

  1. Ensure the card details on file are accurate and that you have sufficient funds in your account

  2. Check that your account and payment details are up-to-date. To do this, while still being logged into your account on your browser, open HeySummit in another window

  3. Select Account dashboard on the top left hand side.

  4. Select Billing and adjust your details from there

  5. If payment is still unsuccessful, contact your bank. Sometimes banks may stop/ pause activity if they suspect any fraud- this is especially relevant for accounts outside of the UK as certain banks restrict or limit payments to non-local recipients

  6. If you receive another email saying payment was unsuccessful, please wait 24 hours before contacting us- it can take up to 24 hours before any account changes are reflected

Did this answer your question?