Ensure the card details on file are accurate and that you have sufficient funds in your account

Check that your account and payment details are up-to-date. To do this, while still being logged into your account on your browser, open HeySummit in another window

Select Account dashboard on the top left hand side.

Select Billing and adjust your details from there

If payment is still unsuccessful, contact your bank. Sometimes banks may stop/ pause activity if they suspect any fraud- this is especially relevant for accounts outside of the UK as certain banks restrict or limit payments to non-local recipients

If you receive another email saying payment was unsuccessful, please wait 24 hours before contacting us- it can take up to 24 hours before any account changes are reflected