This feature brings a new level of convenience for event organizers with the introduction of a streamlined refund process directly within the HeySummit platform. Event organisers can now effortlessly manage refunds, enhancing the overall experience for both organisers and attendees.
To access this feature, navigate to the Reports > Sales section, where you will see the option for refunding individual purchases.
There's also the flexibility of choosing to refund individual tickets or an entire order, depending on the purchase.
That being said, it’s a refund per ticket, add-on, or donation, so if an attendee purchased, say, a ticket and an add-on, you can refund just the add-on if needed. If you need to refund part of the add-on ticket instead of all of it, you would need to head into your Stripe or PayPal account for finer-grained control.
Once a refund is initiated, the corresponding ticket is automatically invalidated, eliminating the need for manual follow-up. This not only ensures efficiency but also provides a seamless experience for organisers and attendees alike.
Gone are the days of managing refunds through external payment platforms like Stripe or PayPal and then manually updating ticket statuses in HeySummit. This significant improvement simplifies the entire refund process, saving valuable time and reducing the complexity associated with managing ticket sales and attendee access.