HeySummit lets you issue refunds directly from your account for eligible paid purchases, so you can refund an individual ticket, add-on, or donation.
Issue a refund
Go to Ticketing & Payments > Sales & Subscriptions and find the sale you want to refund.
Open the sale's Actions menu and choose Issue Refund.
Review the confirmation message, then select Confirm to refund that purchase. Select Cancel if you do not want to proceed.
Refunds are issued for the full amount of the selected ticket, add-on, or donation row. If an order contains several paid purchase rows, repeat these steps for each one you want to refund. If you need to refund only part of one item, use your connected payment provider’s dashboard for that partial refund.
Attendee access after a refund
After a refund succeeds, HeySummit marks the relevant purchase as refunded. By default, refunded tickets stop granting access through that purchase. If your event has Cancel refunded tickets? turned off, the attendee is still refunded but their access remains open until you change it manually.
Affiliate commission after a refund
If the purchase includes affiliate commission that has not been marked as paid, a successful refund excludes that purchase's commission from the affiliate's unpaid payout.
If the affiliate payout has already been marked as paid, its recorded amount stays unchanged. Refunding the attendee does not recover the affiliate's commission or deduct it from future payouts. Arrange any recovery directly with the affiliate outside HeySummit.
For subscriptions, this applies to commission on the initial purchase. Refunding a later instalment does not remove the commission earned on the initial payment.
For where to review commission and record payments, see Find attendee, sales, revenue, and affiliate payout reports.