HeySummit lets you issue refunds directly from your account for eligible paid purchases, so you can refund an individual ticket, add-on, donation, or the whole order without manually updating attendee access afterwards.
To start, go to Reports > Sales, find the relevant sale, and choose Issue Refund.
In the refund panel, choose Refund Ticket next to a single purchase item, or choose Refund Entire Order when you need to refund all refundable paid items in that order.
Refunds are issued for the full amount of the selected ticket, add-on, or donation row. If you need to refund only part of one item, handle that partial amount directly in Stripe or PayPal instead.
After a refund succeeds, HeySummit marks the relevant purchase as refunded. By default, refunded tickets are also voided automatically so the attendee no longer has access through that purchase. If your event has automatic cancellation for refunded tickets turned off, the attendee is still refunded but their access remains open until you change it manually.