Scenario
Having chosen to use a pre-recorded talk for your summit, you upload your own link under HTML5 Video, or are using this for a replay. You have uploaded the link to your video, but when you preview your page in Post mode, the video won't play.
Quick start
Content > Talks > Manage Talk > Pre-Recorded > HTML5 Video
Check the link that you've entered in the box 'Pre-recorded video ID (or URL).'
For the HTML5 Video option, HeySummit requires a direct .mp4 file, so the URL should end with .mp4. Meaning, if your URL contains anything after the .mp4, it will not play on HeySummit.
A common error is to upload a shareable link from Google Drive or DropBox (where you've uploaded the video) or a link to a recording on Zoom. This won't work. Instead, consider uploading your video to one of the video hosting platforms we list under Video Settings > Pre-recorded, or under Replay Details.