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Why Is Your Event Not Appearing On The Dashboard?

Written by Benjamin Dell

You're an Event Organizer or a Team Member wanting to view an event that you know was created but you can't see it on your dashboard.

Scenario 1: A Team Member has cloned an existing event but can't see it on the dashboard

  • If a Team Member clones an event, they do not automatically have permission to view and edit the event. The permission has to be granted by the Event Organizer.

Scenario 2: An Event Organizer has created a new event but a Team Member can't view it

  • The Team Member does not have permission to view this event yet and this will need to be granted by the Event Organizer.

How to solve the above scenarios

The Event Organizer can edit team-member permissions from the Account Dashboard. Open Team, then use the team member's access controls to select the events they can access. For shared rules, open Manage Groups & Access and configure the group's event access and permissions. A group can grant access to all events or to events with selected Event Tags; an individual event exclusion takes precedence when one is configured.

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