If you see a Zoom Token Invalidated error, Zoom is telling HeySummit that the saved connection for this host is no longer valid. This can happen when a Zoom connection has been idle for a long time, when HeySummit's access has been revoked in Zoom, when Zoom returns an expired or invalid access token, or after another change invalidates the saved authorization. Permission errors can require a different fix, so check the exact message.
Reconnect the Zoom host
Open your HeySummit event dashboard and go to Event Settings > Integrations & Developer > External Webinar Accounts.
If you are currently using a custom domain and the connection keeps failing, open the same External Webinar Accounts page on your original HeySummit subdomain instead. The dashboard shows a warning and a Continue link when you are viewing this page on a custom domain.
Find the affected host, open Actions and choose Reconnect Zoom. You must manage that host connection. If the host manages their own account, ask them to sign in and reconnect it.
Sign in to the Zoom account that should own or manage the webinars or meetings for this host, then approve the connection.
Return to Event Settings > Integrations & Developer > External Webinar Accounts. The host should show the Zoom logo with an Active status.
Check the Zoom user's permissions
If reconnecting does not clear the error, check that the Zoom user you connected can access the Zoom REST API features HeySummit needs. If the specific error says access to the Zoom REST API has been denied, ask your Zoom administrator to review the connected user's role and API access. For a shared-resource permission error, follow the host connection troubleshooting guide. Do not assume every token error requires an Admin role. If the host still shows an error after reconnecting from the HeySummit subdomain with the right Zoom user, contact us at [email protected].