For a native webinar talk, HeySummit normally stores a provider-generated join link for each assigned speaker or panellist. If a link is missing, check the webinar connection and talk setup before changing anyone's email address.
Check the webinar setup
Go to Event Settings > Integrations & Developer > External Webinar Accounts and confirm the host used by the talk is connected and active.
Open the session under Content & Schedule > Sessions and confirm it uses the intended webinar host and provider session.
Make sure the correct speaker is assigned to the talk and that their speaker profile has the intended email address.
If you correct the setup, select Save and Close. Provider links may be refreshed in the background for upcoming sessions. Use Actions > Copy Broadcast Links on the Sessions page to inspect the current host, presenter, panellist and moderator links.
Do not change the speaker or host email solely because the same person fills both roles. Current HeySummit behavior can use the host's start link when the speaker and webinar host are the same person.
Use a safe fallback
If the provider does not return a usable speaker link, check Manage Session > Presenters. The common Custom Speaker Join URL in Presenter access is used only when that presenter has no saved provider join URL. The individual Edit custom join URL control is available for supported stream or other broadcast types; it is hidden for native webinar assignments. A saved per-presenter URL takes priority over the common fallback. Use a host or presenter destination, not the attendee-facing webinar link, unless your provider explicitly uses the same URL for both roles.
If the link is still missing
Reconnect the webinar host, then try the talk again. If the problem continues, contact [email protected] with the provider name, talk title, affected speaker, and exact error shown in HeySummit. Do not send passwords, API keys, or provider credentials. See Help speakers join a live talk and Troubleshoot a webinar host connection.