If HeySummit cannot connect to a webinar provider, read the affected host’s error first. Correct provider permissions or plan restrictions before retrying. Reconnect when the problem is expired authorization or the wrong provider account.
Reconnect the webinar host
Open Event Settings > Integrations & Developer > External Webinar Accounts.
Find the affected host and check its status. HeySummit shows whether the host is active, not connected, or has an error.
Open the host’s Actions menu and choose its provider-specific reconnect option, such as Reconnect BigMarker. You must manage the host connection; otherwise ask the host to sign in and reconnect it. For an unconnected host, use Actions > Connect Provider.
Complete the provider’s authorization steps, or enter the current API-key details for BigMarker or BrainCert. Return to HeySummit and confirm the host shows as Active.
If the connection window does not open or complete
Start from your event's HeySummit subdomain rather than its custom domain. The External Webinar Accounts page provides a link when it detects the custom-domain version.
Allow pop-ups and cookies for HeySummit and the provider during the connection.
Temporarily disable a browser extension only if it is blocking the authorization window, then turn it back on after reconnecting.
Make sure you are signing in to the intended provider account and that you have permission to authorize integrations for it.
If reconnecting does not fix the problem
Check the error shown beside the host. If it returns after a successful reconnect, contact [email protected] and include the provider name, the affected host, and the exact error message. Do not send passwords or API credentials.