Set Support Email Address so attendees know where to ask for event help. Use an inbox you monitor.
Add or update the support email
Open Event Settings > General > Event Basics. The form appears directly on the page.
Enter the address in Support Email Address.
Select Save.
Where attendees see it
The address is used in public event support contacts, including the footer Contact Us link when enabled. It is also used in support messages such as standard payment receipts and some checkout or access messages. Custom email content can differ.
If the field is blank
HeySummit resolves the support contact through the event's default sender where available. That can use its Reply to address, a verified custom address when permitted by the plan, or the sender user's email address. The event owner's address is the final fallback when no sender is available.
How replies to event emails work
Replies use the sender selected for that email. An explicit Reply to address takes priority. Otherwise HeySummit uses the sender's verified custom address when permitted by the plan, then the event support address, then the sender user's email. Setting the support field does not override an explicit sender Reply to address.
Hide or show the footer contact
On Event Settings > General > Event Basics, find Hide Contact Us in Footer?.
Turn it on to hide the contact, or off to show it, then select Save.
If you want the address displayed without opening an email app, use Show support email as plain text?. The hide option still takes priority.
