The Support Email Address field is the main public contact email for your event. We recommend setting it for every event so attendees know where to ask for help.
Add or update the support email
Go to Setup > General.
Select Update Event Settings.
Find Support Email Address.
Enter the email address you want attendees to use for event support.
Save your changes.
Where attendees see this email
The support email is used by public event contact links, including the Contact Us link in the event footer when that link is enabled.
It is also used in attendee-facing places that need a support contact, including payment receipt emails and some checkout or access messages.
What happens if the field is blank
If you leave Support Email Address blank, HeySummit falls back to your event sender settings where possible. That may be a sender reply-to address, a verified custom email address, or the event owner's email address.
You can read more about creating a custom email address and about when HeySummit sends event emails.
How replies to event emails work
Replies to event emails use the sender reply-to settings for that email. If you have configured a sender reply-to address, replies go there. If not, HeySummit falls back through the verified custom email address, the event support email, and then the sender or event owner email address.
Hide or show the footer Contact Us link
If you prefer to use your own contact method and do not want the footer Contact Us link to appear, go to Setup > General > Update Event Settings and turn on Hide Contact Us in Footer?.
To show the footer link again later, turn Hide Contact Us in Footer? off and save your settings.