HeySummit sends event emails when their template is published and the event action, recipient preferences and delivery safeguards allow it. Subjects below identify common templates; your event can use custom wording. Jobs process eligible records in batches, so these are trigger times rather than exact-second delivery promises.
Open Email & SMS > Emails > Transactional to review the current Sends column. Select a row's Edit link to customise it, or use Actions > Preview email, Send test, Publish email or Unpublish email where available.
Presenter emails
Please check your speaker details is an invitation to the presenter dashboard. It is sent when an organiser uses Send login details for that presenter, subject to a published invitation template, email address and account access. Adding a presenter alone does not prove this invitation was sent.
Your talk is in 24 hours and Your talk is starting in 60 minutes are reminders before an active, upcoming, non-cancelled session when speaker reminders are enabled. The session's broadcast setup determines any joining details. An integrated webinar is not a universal prerequisite.
Your talk is starting in 20 minutes is an optional final presenter reminder with the same relevant session and communication conditions. It was installed unpublished by default; check and publish your event's template if needed.
You have a giveaway winner is sent when an eligible prize is awarded. The linked presenter or sponsor receives the winner details where applicable. Timing depends on the giveaway configuration, not a universal 24-hour delay.
Incomplete registration
Don't forget your ticket! reminds someone who provided an email and accepted terms but has not completed registration. The first reminder becomes due about two hours after signup, with up to three reminders about a day apart. This can include someone who selected or paid for a ticket but did not finish registration.
Welcome and schedule
You're in! is sent for an eligible attendee's first completed checkout, with an email address, accepted terms and consent to event information. Terms acceptance alone is not sufficient. Password information depends on the event password setup. Imports can suppress onboarding emails.
Here's your schedule normally becomes due 15 minutes after terms acceptance once checkout is complete and relevant future sessions exist. Single-session registration can send it immediately. Library/course events and suppressed initial schedules are excluded from the normal initial-schedule job.
Schedule Updated concerns new future bookings after the original schedule email. Without an initial schedule, ordinary updates require a registration timestamp at least 24 hours old. Consent and publication apply. Existing events initially received this template unpublished.
Calendar invitations depend on Send Calendar Invites and event format. Series or per-session registration can produce session-specific invitations; normal multi-day events can use an event-wide invitation. A disabled schedule email can use the welcome flow's calendar fallback.
Before and during scheduled sessions
See you soon! is normally due at 2 pm in the event timezone the day before the event starts. It is excluded for evergreen events. For an ongoing series, the email settings can enable Send 'Day Before Reminder' Per Session for attendees booked into the upcoming session.
Your daily digest can send once per eligible local day. Its clock time is normally two hours before the earliest eligible session start time across the event, not before each day's first session. The calculation ignores starts before 5 am. Review the actual time in Sends. Regular scheduled events can include today's bookings or yesterday's voted highlights; on-demand and single-workshop events need the attendee's booked sessions that day.
We're starting in under an hour! and We're starting now! are due about 60 and 20 minutes before booked sessions. They require eligible completed registration, reminder consent, an active non-cancelled future session and enabled reminders. Sessions matching the processing window are grouped for an attendee; there is no guaranteed separate email for every session.
Talk cancelled notifies booked attendees with event-information consent about a pending cancelled future session. A published event can send this before its first session.
Your replay links and exclusive offers is normally due at 11 pm local time on each relevant day, for eligible attendees booked into active sessions with planned replays. It can recur across days. Make the recording available separately; the email itself does not confirm the replay has been uploaded.
A new talk has been added! normally processes at 10 am local time when an active future session is flagged to notify existing attendees. This is not restricted to dates after the event has begun.
Wrap-up and prizes
Event wrap-up becomes due about 24 hours after the last scheduled session, with a background processing window after that. It excludes evergreen events and requires eligible completed registration plus event-information consent. It is not sent to everyone who merely supplied an email address.
You've won! tells a selected giveaway winner about their prize. It is sent when the award is made, according to the event, bundle, manual or custom timing rules. Prize-owner or organiser notifications depend on how the giveaway is linked. For an event-wide prize, replies use the configured event support/sender details.
Standard attendee session links lead to the HeySummit session page, where login and ticket access determine playback or provider access. Check provider reminders separately to avoid duplicate messages. Review Delivery Logs and recipient preferences when an expected email is missing.