A reply-to address controls where replies go when someone responds to an email sent from HeySummit. This is useful when you want replies to go to a shared inbox, support address, client address, or another monitored email address instead of the sender user's account email.
How HeySummit chooses the reply-to address
For normal event emails, HeySummit uses the reply-to address from the selected Sender. If that field is blank, HeySummit falls back to the sender's verified custom email address when available, then the event support email if one is set, and then the sender user's account email. Setting a reply-to address gives you an explicit destination for replies and avoids relying on those fallbacks.
Add or change the reply-to address
Go to Event Settings > Email & SMS > Email Senders.
Find the sender you want to update and open Actions.
Select Sender Setup.
In the Details step, enter the email address in Reply to (optional).
Select Save and exit to save the change and close the setup.
New emails that use that sender will include the updated reply-to address. If you use multiple senders, check each sender that should send replies to the same inbox.