A reply-to address controls where replies go when someone responds to an email sent from HeySummit.
This is useful when you want replies to go to a shared inbox, support address, client address, or another monitored email address instead of the sender user's account email.
How HeySummit chooses the reply-to address
For normal event emails, HeySummit uses the reply-to address from the selected Sender. If that field is blank, HeySummit falls back to the sender's verified custom email address when available, then the event support email if one is set, and then the sender user's account email.
Setting a reply-to address gives you an explicit destination for replies and avoids relying on those fallbacks.
Add or change the reply-to address
Go to Emails.
Open the ... menu in the top-right of the email dashboard.
Select Manage Senders.
Find the sender you want to update and open its actions menu.
Select Edit Sender.
Enter the email address you want replies to go to in Reply to (optional).
Save the sender.
New emails that use that sender will include the updated reply-to address. If you use multiple senders, check each sender that should send replies to the same inbox.