When sending emails, the default sender address is the HeySummit email (heysummit.com) unless you've added a custom address. If no Reply-To address is set, replies are routed through our servers. Our system tries to extract the reply body while ignoring previous conversations, but in rare cases—especially with complex email formats—this can cause formatting issues, such as jumbled text, out-of-order content, or strange characters.

By adding a Reply-To address, any responses to your emails will go directly to your specified email address rather than being processed through HeySummit’s servers. This ensures a smoother communication flow and prevents potential issues with message parsing.

​How to Add a Reply-To Field
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Go to Emails > click ... on the top right, and you'll be redirected to the page where you’ll see the sender's email. Click ... next to the sender and select Edit Sender. Enter your preferred email address where you want replies to be received and click Save.
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