HeySummit provides event email templates for attendees, presenters, sponsors, affiliates, hosts and organisers. Open Email & SMS > Emails in your event dashboard. Use the Transactional tab for emails sent automatically by event actions.
If an email is missing
The transactional list hides templates whose known setup requirements are unmet. A hidden email has not necessarily been deleted. Attendee password emails need passwords enabled; recurring-payment emails depend on recurring tickets or active recurring purchases. Session reminders need relevant sessions. Fixed-start and wrap-up emails do not apply to evergreen events. The Sends column describes the trigger, not confirmed delivery. Publication, recipient preferences and other delivery conditions still apply.
Preview before editing
Find the transactional email and open its Actions menu.
Select Preview email. Choose a recipient and, where offered, a preview date.
Review the rendered email. Previewing sends nothing and creates no delivery logs. If there is no matching content, try a relevant recipient or date.
Use Actions > Send test to check your own inbox. The test goes to the dashboard user who clicks it. Sample recipient data and links do not prove a real attendee can access the event.
Edit and save
Select the email row's Edit link. An upgrade or account restriction can prevent editing.
In Content, update the sender, subject and editable text.
Select Save or Save and Close. Changes are not autosaved.
Open Actions > Preview email again to check the saved result. Use Publish email or Unpublish email in Actions when available.
Generated template sections have a fixed layout. Where offered, Edit template wording changes supported phrases. Event, ticket, session or recipient data must be changed in its source record when that data supplies the generated section.
Audience, scheduling and settings
Transactional audience rules and timing are fixed by the event action. The Audience tab shows matching recipients. For most transactional emails, this is a maximum possible audience, not a promise of delivery to everyone. Bookings, triggers and preferences determine actual recipients. The event-wide day-before reminder excludes recipients who have already received it. With per-session day-before reminders enabled, recipients can qualify again on a later day; people already reminded today are excluded. When no session currently qualifies, the Audience tab can show the maximum possible audience instead.
Auto emails and broadcasts can have editable audience or scheduling settings, subject to account access. A sent broadcast becomes read-only.
Reset a transactional email
Open Actions > Reset content and confirm only if you want to replace that email's custom content. Reset restores the default subject and rebuilds its content blocks using the event's current language. It does not reset every event email.
Event-wide branding and footer
On the Emails page, open the three-dot toolbar menu and select Settings. In Event Email Settings, adjust Title Colour, Link Colour, Body Colour or Body Font Size. Under Other Settings, use Email Footer Copy for additional footer text. It supports Markdown. Select Save when finished.
Other considerations
These templates serve event-related messages. For other marketing campaigns, use an appropriate external email tool or integration. Check webinar-provider reminders too to avoid duplicate emails. Recipients can update their email-category preferences through links in HeySummit emails. Related guidance: Testing Out Your Email Templates when HeySummit sends your event emails how to limit the number of emails attendees receive