By default, HeySummit sends event emails from your managed @events.heysummit.com address. Replies still go directly to you. If you add a custom sender, HeySummit uses it only after the email address is verified and its domain authentication is ready. Until then, event emails continue from the managed HeySummit address.
Before you start: You need access to the inbox for the custom address and to the DNS provider for its domain. Add the required DKIM, SPF-aligned MAIL FROM, and DMARC records before applying the custom sender to event emails.
Quick start
Open your event dashboard and select Email & SMS > Email Senders.
Select Add Record. On 1. Details, enter the From Name and Email Address recipients should see. Optionally enter a Reply to address. Select Next to save the sender and continue.
Open the verification email sent to that address and confirm it within 24 hours. If it does not arrive, check spam and select resend the email. Once you have confirmed the link, select I've verified it. to check the status.
Continue to 3. Authenticate domain in the sender setup. Add the three DKIM CNAME records, the SPF-aligned MAIL FROM MX and TXT records, and a valid DMARC record at your DNS provider. Select Check DNS records now after making changes.
On 4. Start sending, assign the sender to an email on the Emails page and choose Send Test Email from that email's actions menu. Once you are happy with the test, return to the sender setup and select Apply to all emails if you want to use it across the event.
If the sender needs attention: HeySummit shows a warning on the Email Senders page and keeps using the managed HeySummit address until the custom sender is ready. DNS changes can take time to appear; check again after your provider has published them.
