By default, all event emails (including event-critical emails such as our magic link sign-in emails for attendees) are sent via our standard HeySummit email address (though all replies will come directly to you). Our email domain is carefully managed to ensure that deliverability is maximised.
If you choose to link your email-sending domain, please note that you are responsible for ensuring that your domain reputation is acceptable and that the necessary SPF, DKIM, and DMARC records have been set up to maximise deliverability. If you still want to add your own sending domain, please follow the guide below.
Important notes on email deliverability:
We're not able to provide support on these steps as they are external to our platform.
Set up an SPF record to allow emails to be sent from amazonses.com, our email provider. You can read more on Amazon's site here.
Set up DKIM. We have an article with more information on that here. Note that if your company has implemented a strict DMARC policy, you will need to set up DKIM to ensure email deliverability with custom emails.
Verify if your email-sending domain has a bad reputation. This is out of our control, so we highly advise that you check your email domain to ensure it doesn't have any inherent deliverability issues. If a majority of your contacts use Gmail, you can leverage Google Postmaster Tools to assess the overall health of your domain. This free tool from Google provides insights into how Gmail perceives your domain's reputation, rating it as Good, Medium, Low, or Bad. Here's a help doc from Google Support providing a step-by-step guide on how to set this up.
Quick start
You can see the current email address by going to the Event dashboard and selecting Emails > ... > Manage Senders.
To create a custom email address using an email address already established using your domain, you can enter it by clicking the + Add Sender button in the Email Address block.
Once you enter your new email address, go to the inbox of that account and look for an email verification sent to you by Amazon.
You must click on the verification link to activate your custom email. The verification link is good for one hour. If you do not verify the address within one hour, you will need to repeat the steps above. Your event emails won't be sent out unless you verify the custom email address.
Once added, you will need to link the new sender to your emails. You can do this by either clicking the (...) next to the Sender and selecting 'Link Sender to All Emails' or by editing them individually from the main list and selecting the new sender.
