Turn on Require Email Up-Front? to ask new visitors for their email address before the main checkout steps. If HeySummit already knows the attendee’s email address, it can skip this request. Entering an email creates or updates the attendee record; the attendee still needs to finish checkout to complete their order.
Go to Event Settings > Event Experience > Registration & Checkout.
Under Registration Settings, enable Require Email Up-Front?.
Select Save at the top of the page.
Terms and consent
Submitting the initial email form records agreement to the event terms shown there. It does not automatically grant marketing consent. HeySummit can still show terms or consent choices at the final checkout step, including when Always Show T&Cs? or other required consent settings apply.
Follow up on incomplete registrations
When the transactional email is live and the attendee is eligible, the first cart-abandonment reminder is scheduled from two hours after signup. Up to two further reminders can follow at daily intervals, and reminders stop after registration completes. Find the email under Email & SMS > Emails > Transactional in the Attendee audience. See attendee email timing.
To review unfinished signups, use Registration & Attendees > Attendees > Export. Check registration status and purchases before selecting people to follow up with. Incomplete statuses can include Email Provided, Ticket Selected, Talks Selected and Finalising Checkout. See Export attendee records.