Use attendee email restrictions when only certain people should be able to see or buy a ticket, add-on or donation. These item-level rules let you control access without restricting registration for the whole event.
Add email restrictions
Go to Ticketing & Payments > Tickets, Add-ons & Donations.
Open the Tickets, Add-ons or Donations tab, then create or manage the item you want to restrict.
Open Access and find Email restrictions.
Use Only Allow Emails That Include for an allow list, Reject Emails That Include for a block list, and Message to Show When Email Address Isn't Allowed for the attendee-facing explanation.
Add one full email address or domain-style ending per line, such as [email protected] or @example.com, then save the item.
How the rules work
If both allow and reject rules are set, the attendee must pass both checks: their email must match the allow list and must not match the reject list.
If HeySummit already knows the attendee's email, restricted items are filtered from ticket, add-on, donation and signed-in purchase views.
If the attendee has not entered an email yet, an item may appear initially, but HeySummit validates the cart before checkout completes and asks them to change their selection when the email is not allowed.
These controls are part of Advanced Ticketing. If the fields are disabled or unavailable, your current plan may not include them. For more on ticket access controls, see Advanced ticketing and ticket permissions.