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Apply Email Restrictions to Ticket Add-Ons and Donations

Jerica avatar
Written by Jerica
Updated yesterday

You could always restrict registration access based on email addresses or domains. You can also take that same logic and apply it to individual tickets, add-ons, and donations, giving you more precise control over who can see and purchase specific items. This means you’re not limited to restricting access at the event level, and you can fine-tune visibility and access for specific offerings.

When email restrictions are applied, the system checks whether an attendee's email address matches your criteria. If it does, the ticket, add-on, or donation will be shown and available for purchase. If it doesn’t, the item will be hidden or flagged depending on the stage of checkout.

If an attendee hasn’t submitted their email yet (which can happen with some checkout flows), all options will be shown by default. Once an email is provided, any restricted items in their cart that don’t match the allowed email list will be flagged, and the attendee will be asked to update their selection before completing checkout.


You’ll find the new email restriction fields when editing any ticket, add-on, or donation inside the Revenue section of your event dashboard under the 'Attendee Emails Restrictions' area, and there you can specify which emails or domains should be allowed or excluded from accessing that specific offering.

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