Checkout Playbooks are a set of plan-gated controls for changing how people enter checkout and what they see after they register or buy a ticket. They are useful when you want a shorter signup path, an external checkout, or a more tailored post-checkout experience.
If a Checkout Playbooks field is disabled or unavailable, your plan may not include this feature.
Instant signup to a free ticket
Use this when you want visitors to enter their email address and be registered directly onto a specific free ticket. It skips the normal ticket-selection flow and bypasses custom registration questions, which makes it best for simple free events or campaigns where speed matters.
You can set this up from Event Setup > Settings > Registration & Checkout by selecting a free ticket in Instant Signup To Ticket?.
Custom checkout URL
Use this when registrations are handled outside HeySummit. When set, standard register or book-now actions send visitors to your external checkout URL instead of the HeySummit checkout flow. Ticket buttons can include the ticket ID as a query parameter for your external system.
Custom confirmation pages
By default, completed registrations go to HeySummit's standard confirmation page. With a custom confirmation page, you can choose or create a Page Builder page for a specific ticket, then use that page for the post-checkout experience.
Custom confirmation pages are only available after a valid completed purchase, unless you are previewing as an organiser or event-team member. This keeps ticket-specific confirmation content tied to a real checkout session.
Custom confirmation redirect URLs
For a ticket-level external handoff after purchase, use Custom Confirmation Redirect URL instead of a Page Builder confirmation page. HeySummit does not allow both a custom confirmation page and a custom confirmation redirect URL on the same ticket.
Use these features deliberately: instant signup is best for simple free-ticket flows, custom checkout URLs are for external registration systems, and custom confirmation pages or redirects are for tailoring what happens after a ticket has been claimed or purchased.