Checkout Playbooks are a set of plan-gated controls for changing how people enter checkout and what they see after they register or buy a ticket. They are useful when you want a shorter signup path, an external checkout, or a more tailored post-checkout experience. If a Checkout Playbooks field is disabled or unavailable, your plan may not include this feature.
Instant signup to a free ticket
Use this when you want visitors to enter their email address and be registered directly onto a specific free ticket. It skips the normal ticket-selection flow and bypasses custom registration questions, which makes it best for simple free events or campaigns where speed matters.
You can set this up from Event Settings > Event Experience > Registration & Checkout by selecting a free ticket in Instant Signup To Ticket? under Registration Settings, then selecting Save at the top of the page.
Custom checkout URL
Use this when registrations are handled outside HeySummit. When set, standard register or book-now actions send visitors to your external checkout URL instead of the HeySummit checkout flow. Ticket buttons can include the ticket ID as a query parameter for your external system.
Custom confirmation pages
By default, completed registrations go to HeySummit's standard confirmation page. With a custom confirmation page, you can choose or create a Page Builder page for a specific ticket, then use that page for the post-checkout experience. In the dashboard, go to Ticketing & Payments > Tickets, Add-ons & Donations, open the ticket's Actions > Manage Ticket, and select Checkout. Under After checkout, select Custom page and choose your confirmation page, then select Save and Close.
Custom confirmation pages are only available after a valid completed purchase, unless you are previewing as an organiser or event-team member. This keeps ticket-specific confirmation content tied to a real checkout session.
Custom confirmation redirect URLs
For a ticket-level external handoff after purchase, select External URL under the ticket's Checkout > After checkout settings, enter the destination in External URL, and select Save and Close. This is an alternative to a Page Builder confirmation page. HeySummit does not allow both a custom confirmation page and a custom confirmation redirect URL on the same ticket. Use these features deliberately: instant signup is best for simple free-ticket flows, custom checkout URLs are for external registration systems, and custom confirmation pages or redirects are for tailoring what happens after a ticket has been claimed or purchased.
Choose another registration path
Not sure whether to use a direct checkout link, embedded form, micro-site, external registration URL, Checkout Playbook, or custom confirmation page? See Choose how people register for your event.