The message "Sign in to confirm you’re not a bot" comes from YouTube. HeySummit embeds YouTube’s player and cannot dismiss YouTube’s verification prompt for an attendee.
What an attendee can try
Follow YouTube’s sign-in or verification prompt using the attendee’s own Google account. Do not share account credentials.
If you have access to the video’s YouTube watch link, open it directly to see whether the same message appears there. YouTube’s privacy and sign-in rules still apply.
Use an up-to-date browser. Try a normal browser window or another supported browser.
Check whether browser extensions or content blockers are interfering with playback. If appropriate, temporarily disable the relevant extension for the site and test again.
Clear YouTube’s cache and cookies if the problem continues. You may need to sign in again.
Check the internet connection and try another permitted network if one is available. Follow your organisation’s network policy.
These are troubleshooting checks, not a guaranteed way to remove the prompt. YouTube decides when verification is required. See YouTube’s official playback troubleshooting guide.
If many attendees are affected
Collect the affected video, browser, error message and whether it also occurs on YouTube. Check the video’s privacy and embed permissions. For future sessions, compare other supported video hosts and test their attendee experience; switching providers does not guarantee unrestricted playback.