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Troubleshoot a direct HTML5 video

Fix a pre-recorded talk or replay when a direct video-file URL does not play.

Written by Benjamin Dell

Choose HTML5 Video only when you have a direct URL to a video file. A sharing page from Google Drive, Dropbox, Zoom, or another video platform is not a direct video-file URL and will not work in this field.


Check the URL

  • The URL must start with https:// or another supported URL scheme and must return the video file itself.

  • An MP4 file encoded for normal web playback is the safest choice across browsers. HeySummit can also identify common formats such as WebM and Ogg from the URL.

  • A signed URL or a URL with query parameters can work; it does not have to end exactly at .mp4. It must remain valid and accessible when attendees watch.

  • The file host must allow playback in a browser without asking the attendee to sign in or opening a provider sharing page.


Check the HeySummit source

  1. Go to Content > Talks and open Manage Talk or Replay Details.

  2. Confirm that the source is HTML5 Video and that the field contains the complete direct file URL.

  3. If the URL belongs to a supported video provider, choose that provider instead and paste its sharing URL or video ID.

  4. If the provider supplies a complete iframe or script snippet, choose Embed Code and paste the complete trusted embed code.

  5. Save the talk, then use Preview to check the same pre-recorded or replay view attendees will use.


If it still does not play

  • Open the direct file URL in a signed-out browser window. It should load the video rather than a login page, download page, or error.

  • Check whether the file link has expired or the host blocks playback from another website.

  • Try a supported video provider when the storage service cannot supply a stable public media URL.


For the complete setup flow, see Set up a pre-recorded talk.

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