An unsubscribe is recorded on the originating email log and applies to that recipient's email category. It does not necessarily stop every email from HeySummit.
Find recent unsubscribes
Open Email & SMS > Delivery Logs > Email.
Open Filter records, select Unsubscribed under Status, then select Filter.
Search by recipient email or subject if needed. A row with the Unsubscribed badge records an unsubscribe from that message's category.
Delivery Logs cover the last 14 days, so older unsubscribe activity may not appear. Review the attendee's current preferences when you need their present subscription settings.
Review or update attendee preferences
Open Registration & Attendees > Attendees and find the person.
Select Actions > Manage Attendee, then open Comms.
Review the available event information, offer and session reminder preferences. SMS reminder preferences are available when enabled for the event.
If you have the attendee's permission to make a change, update the relevant preferences and select Save.
Recipients can use the unsubscribe links in HeySummit emails to update their own preferences or unsubscribe from all available categories. Keep their communication choices when managing event records.