Use the attendee purchase panel to check which tickets, add-ons, or donations are linked to an attendee, or to investigate content-access problems.
Go to Registration & Attendees > Attendees.
Open the attendee's row actions.
Select Manage Purchases.
The Purchases Linked to this Attendee panel shows paid tickets, add-ons, and donations linked to the attendee, with relevant details such as restrictions, refunds, check-in status, transfers, venue, and expiry dates.
Depending on the purchase and event setup, its row actions can let you check in the attendee, transfer an eligible ticket, change its venue, or remove a manually assigned item. The assignment area also lets you add a ticket, add-on, or donation to the attendee.
If you are investigating access during an event, see Troubleshooting attendee access issues during live events.