Use the attendee purchase panel when you need to check which ticket, add-on, or donation purchases are linked to an attendee record, or when an attendee is having trouble accessing content they should have access to.
Go to Reporting > Attendees.
Find the attendee and click ... next to their record.
Select Manage Purchases.
This panel shows paid tickets, add-ons, and donations linked to the attendee, along with useful purchase details such as restrictions, refunds, check-in status, transfers, venue, and expiry dates.
From the same area, you can manually check in attendees for in-person events, remove a manually assigned purchase, transfer an eligible ticket, change a ticket venue when available, or assign a ticket, add-on, or donation to the attendee.
If you are investigating access issues during an event, see Troubleshooting attendee access issues during live events.