Use the attendee purchase panel to check which tickets, add-ons, or donations are linked to an attendee, or to investigate content-access problems.
Open attendee purchases
Go to Registration & Attendees > Attendees.
Open the attendee's row actions.
Select Manage Purchases.
Review linked purchases
The Purchases Linked to this Attendee panel shows paid tickets, add-ons, and donations linked to the attendee, with relevant details such as restrictions, refunds, check-in status, transfers, venue, and expiry dates.
Assign or change an item
Depending on the purchase and event setup, its row actions can let you check in the attendee, transfer an eligible ticket, change its venue, or remove an eligible item assigned to the attendee. The Assign a purchase area has Tickets, Add-ons and Donations tabs. Choose the item, then use Add ticket, Add add-on or Add donation. Manual assignment grants the item without charging the attendee through a payment provider or sending a purchase receipt. Arrange any payment separately. Removing an item here does not issue a payment refund.
If you are investigating access during an event, see Troubleshooting attendee access issues during live events.