The Revenue total on your event dashboard and the totals shown for individual tickets or add-ons can differ because they summarise different records.
The dashboard Revenue total is built from completed, non-imported ticket, add-on, and donation payments recorded for the event. Recorded refunds reduce that total. Compare the same date range and event currency when reconciling figures.
In Ticketing & Payments > Tickets, Add-ons & Donations, the Tickets and Add-ons tabs summarise the purchase records currently attached to each item. If you remove a ticket or add-on purchase from an attendee, its purchase row can disappear from item-level totals. That removal does not refund the payment. Previously reported dashboard totals and current purchase records can differ while figures refresh; do not rely on the dashboard total alone as a permanent payment ledger.
Adding the Tickets and Add-Ons totals together does not include donations.
Reconcile a difference
Open Ticketing & Payments > Sales & Subscriptions, select the Sales tab, and review the available order and item records, payment receipts and any refunds. If a purchase row was removed, also check the payment provider's record. Removing access or removing an item from an attendee is not the same as refunding the payment; use the supported refund workflow if you need to return money. Check the payment provider first if you think a refund has already been made.