Deleting an attendee removes their attendee record from the event and stops them from accessing attendee-only event content through that registration.
Deleting an attendee does not refund, cancel, or delete transactions. If you need to refund someone, do that from the relevant payment or sales workflow before or after deleting the attendee record.
Delete one attendee
Go to Reports > Attendees.
Use search or filters to find the attendee.
Open the ... menu on the attendee row.
Choose Delete and confirm the deletion.
The attendee will disappear from the attendee list after the deletion has processed.
Delete several attendees
Go to Reports > Attendees.
Select the checkbox beside each attendee you want to remove.
Click Delete Selected.
Confirm the deletion when prompted.
Delete all attendees
To remove every attendee from the event, go to Reports > Attendees, open the ... menu in the top right, and choose Delete All.
Only use Delete All when you really want to remove every attendee from the event. This is not the right option when you only need to remove a few people.
What happens to sales records?
Deleting an attendee does not remove paid sales records. HeySummit keeps transaction records under Revenue > Sales so you can still reference purchases, receipts, and revenue history.
When an attendee with a paid order is deleted, HeySummit keeps a snapshot of the attendee name and email on the related purchase order. This is why the sale can still show the attendee's name and email after the attendee record has been removed.
If you also need to remove attendee details from the sales record, go to Revenue > Sales, open the sale's ... menu, and choose Remove Attendee Data.