Deleting an attendee removes their registration from this event and stops access through that registration. This is permanent. It does not issue a refund or cancel an external payment or subscription. Paid sales records are retained, but unpaid orders and carts for the attendee are deleted. Handle refunds or subscription cancellation separately through the appropriate payment workflow.
Delete one attendee
Go to Registration & Attendees > Attendees.
Use search or filters to find the attendee.
Open the row Actions menu, select Delete and confirm.
Delete several attendees
Select the checkbox beside each attendee you want to remove.
Open Bulk actions and select Delete Selected.
Enter your dashboard account password and confirm when prompted.
Delete all attendees
From Registration & Attendees > Attendees, open the three-dot menu in the top right and choose Delete All. Enter your dashboard account password and confirm. This removes every attendee in the event, including attendees outside the current search or filters. Use it only when you intend to remove everyone.
Deletion can be queued. Refresh the attendee list after processing to check the result.
What happens to sales records?
Paid sales remain under Ticketing & Payments > Sales & Subscriptions. When an attendee with a paid order is deleted, HeySummit saves their name and email on the purchase order so the sales history remains identifiable. To clear that saved snapshot, open the sale's Actions menu and choose Remove Attendee Data. This permanently clears the deleted attendee name and email saved on the order. It does not erase the details of an attendee who still has a live registration or remove the financial transaction.