You can connect more than one account from the same webinar provider to an event. Each HeySummit webinar host should be authorised against the provider account that will run that host's talks.
Add and connect each host
Go to Event Settings > Integrations & Developer > External Webinar Accounts.
Select Add Host and add the person or account that will host the webinar.
If you manage that host account, open its Actions > Connect Provider menu and choose the provider. If the host manages the connection, they must complete this step themselves.
If the provider uses an authorisation screen, check the signed-in account before approving access. For an API-key connection, use credentials from the intended provider account.
Return to HeySummit and confirm that the host row shows the expected provider and an Active status.
Repeat these steps for each additional host.
Keep provider accounts separate
When connecting another account from the same provider, start with a browser session that is signed in to the intended provider account. Sign out of the previous provider account first, or use a separate private window or browser profile. This prevents the provider's authorisation page from silently reusing the wrong signed-in account.
If the wrong account is connected
Open Event Settings > Integrations & Developer > External Webinar Accounts. Open Actions for the affected host and choose the provider-specific reconnect option, such as Reconnect BigMarker. This action is available to the person managing the connection.
Sign in to the correct provider account and approve access again, or update the API-key credentials for that account.
If you are using a custom event domain and the connection does not complete, retry from the event's HeySummit subdomain.
If the host row still shows an error, see Troubleshooting webinar provider and host connections.
For OAuth-based providers, you do not need to keep one provider session permanently signed in after connecting it. HeySummit stores the authorised connection and refreshes supported provider tokens when required.