Advanced ticketing controls what attendees can access after they claim or purchase a ticket. Use it when different ticket types should unlock different live broadcasts, replays, in-person access, talks, categories, days, or time-limited access.
For the full ticket setup workflow, start with Setting Up Tickets For Your Event. This article focuses on what the ticket permission fields mean.
Plan availability
These controls depend on the Advanced Ticketing feature. In the current dashboard, accounts that do not have this feature are prompted to upgrade to the Growth plan. If a field is disabled or unavailable, your plan may not include advanced ticketing controls.
Ticket ownership controls content access
An attendee may still add a session to their schedule or receive reminder emails without having access to watch it. Their ticket is checked when they try to access the content. For more detail, see Why can attendees add sessions that are not included in their ticket?
Restrictions
On the ticket's Restrictions step, choose the content types the ticket should allow, such as Live Broadcast, Replays, and, when enabled for the event, In-Person access. These are broad access types for the ticket.
Use Restrict fields when the ticket should allow access only to selected talks, categories, or event days. Use Exclude fields when the ticket should allow broad access except for selected talks or categories. HeySummit does not allow you to use both restrict and exclude for the same kind of content at the same time.
You can also limit a ticket to a specific number of talks, restrict it to one purchase per attendee, or limit who can buy it by email address or domain.
Expiry
The Expiry step controls when access ends after the ticket has been purchased. It does not control when the ticket is available for sale during checkout.
Choose Does Not Expire for ongoing access, Expire By Date for a specific date and time, or Countdown for access that lasts a set number of hours from ticket purchase or from each talk going live. For a focused guide, see Using the Expire by Date Field for Tickets, Add-Ons, and Donations.
Existing ticket holders
When someone claims or purchases a ticket, HeySummit copies the ticket's access settings onto that purchase. If you change permissions later, new purchases use the new settings, but existing purchases keep the old copied settings unless you sync them. Read Changing Permissions on a Ticket After It's Been Claimed before syncing changes to existing attendees.