If you change a ticket's access settings after attendees have already claimed or purchased it, new purchases use the new settings. Existing purchases keep the access settings copied onto them at checkout unless you sync the ticket settings to those purchases.
Sync updated settings to existing purchases
Go to Ticketing & Payments > Tickets, Add-ons & Donations, then open the Tickets tab.
Open the ticket's Actions menu.
Select Sync Settings to Purchases, review the warning, then confirm the sync.
HeySummit may queue the sync in the background. If the ticket shows a Syncing settings status, allow a few minutes for it to finish.
Save changes before syncing
Open Manage Ticket, make the required changes on Access, and select Save. Then return to the ticket’s Actions menu and choose Sync Settings to Purchases only when those changes should also apply to existing purchases. Saving the ticket alone does not update their copied access settings.
Before you sync
Syncing can change whether existing attendees can watch live broadcasts or replays, access particular sessions, categories or event days, and how long their access lasts. Only sync when previous ticket holders should receive those updated rules. For related deletion guidance, see What Happens to Attendee Access if I Delete a Ticket?.