Scenario
HeySummit allows event organizers to set up a multitude of tickets, each with their permissions, price points, and perks. You have a high level of customization, but power comes with a price. Fully understanding your options is vital, so here's the lowdown on all things tickets.
Please note: the Starter plan (and Growth plan purchased after 1st July 2021) doesn't allow access to advanced ticketing options, i.e. restricting access to specific days, talks, categories, and expiry dates. You'll be able to tell if this applies to your account if the screenshots shown below have sections missing on your view.
Quick start
Firstly, to get to your ticket setup page, you must be logged in as the Event Organizer. Go to your Dashboard, then click on Revenue and select Tickets from the sub-menu.
Before you can set up prices, restrictions, and everything in between for tickets, check out the Event Setup > Settings > Billing & Tax Settings.
You will come to a page that looks like this:
You may limit the total number of tickets available, choose your currency, and specify what billing information your Attendees must submit during checkout in these settings.
You can also specify how much tax has been included in the ticket price. This is designed to help you provide greater transparency to your attendees during checkout and to help ensure that you remain tax-compliant in your geographical region.
Moreover, check the settings under Event Setup > Settings > Promo Banner. Firstly, the Promote Tickets via promo bar option can be toggled on/off and it allows you to advertise your tickets across your HeySummit website.
Please note, that the Promo Banner under Event Setup > Settings must be inactive to display your ticket banner.There are two further options where you can advertise your tickets- during Registration (when potential attendees sign up for your summit) and as a Sidebar Promo.
On this page, you can also change the text associated with your tickets.
Ticket Details
You can edit the title and description of a ticket under Revenue > Tickets > ... > Manage Ticket.
Under Short Description, you can use our rich text editor to bold, underline, italicize, use headers, create a numbered or bullet point list, and clear existing formatting, by highlighting the text you want.
Limiting The Number of Tickets That Can Be Sold
Under Number of tickets available, you'll be able to enter a number to cap how many tickets of this type can be sold in total. If you leave it blank, unlimited amounts of the ticket can be sold. When you reach the number of ticket sales entered, the ticket will be automatically labelled as 'sold out' on the ticket selection page at registration. Instead of hiding the ticket when this happens, check the Hide ticket when sold out option. Don't forget to press Save.
To limit the number of total tickets for your whole event (regardless of ticket type) that can be sold, head to Event Setup > Settings > Billing & Tax Settings. Under Limit The Number of Tickets Available, enter the number you want to cut off ticket sales at. When the limit is reached, no tickets will be available to be purchased. Don't forget to press Save.
Setting-Up Prices
Here, you can set the price and the duration for which the price is valid.
Click on Add if you want to set up one ticket that has different price points at different times.
If you want to select a specific range of dates for when a ticket will be available at a certain price (for example 50% for one day only), select Date Range in the dropdown menu under Active. Do note that Active from is the date when attendees can start purchasing tickets at this price, and the Active to is the date when the ticket will expire at 11:59 pm. For example, if you select Active from Sept 4th and Active to Sept 5th the ticket expires on Sept 5th at 11:59 pm.
You can also set either a 'date from,' 'date to,' or both for ticket pricing. This gives you more flexibility to control when a particular ticket price should be available.
Restrictions of Tickets
Next on the page, you can set the restrictions on the different ticket types you've created.
Restrict means that the ticket is ONLY going to work under those conditions. For example, if you restricted a ticket to Day 3 out of a 4-day event, the owners of those tickets can only access content from Day 3.
NOTE: Attendees will be able to register their interest in as many talks as they like by adding them to their schedule. However, they'll only be able to watch them as per their ticket restrictions. Read more about this.
Expiration Dates for Tickets
Lastly, there is the option to set expiration dates for tickets if desired.
You can manually enter the number of hours either a) from ticket purchase or b) from the talk going live, that you want the ticket to remain active.
Please note, that if these restrictions don't apply to your ticket you should leave the fields blank.
Visibility Control
This feature allows you to specify if a ticket (or add-on) should be visible during checkout. This is ideal for creating 'secret' tickets available only on custom landing or checkout confirmation pages.
