Ticket-level availability rules let you control which tickets an attendee can select during checkout based on the tickets they already have or are selecting in the same cart.
Use these rules when one ticket should require another ticket, or when two ticket types should not be purchased together. For example, you might make a VIP upgrade available only to attendees who also have a Standard ticket, or prevent two overlapping ticket types from being bought by the same attendee.
To set conditional availability for a ticket:
Go to Revenue > Tickets in your event dashboard.
Create or edit the ticket you want to control.
Use Restrict to Attendees With These Tickets when the ticket should only be available if the attendee has at least one of the selected tickets.
Use Restrict to Attendees Without These Tickets when the ticket should not be available if the attendee has one of the selected tickets.
Save your changes.
HeySummit checks these rules against both existing active purchases and the tickets currently in the attendee's cart. This means a restricted ticket can still be selected in the same checkout as its prerequisite ticket, as long as both tickets are visible and selectable.
If a ticket is hidden during checkout, attendees will not see it in the normal ticket-selection step even if they meet the restriction rule. If a rule is not met, HeySummit blocks checkout and asks the attendee to update their selection.
Similar availability rules are also available for add-ons and donations, so you can build tiered access, upgrade offers, exclusive extras, and purchase combinations that match your event structure.