Ticket-level purchase eligibility rules control which tickets an attendee can select based on tickets they already have or are selecting in the same cart. Use them when one ticket should require another ticket, or when two ticket types should not be purchased together.
Set purchase eligibility rules
Go to Ticketing & Payments > Tickets, Add-ons & Donations, then open Tickets.
Create a ticket or open an existing ticket's (...) menu and select Manage Ticket.
Open Checkout and find Purchase eligibility.
Use Restrict to Attendees With Tickets when the ticket should only be available to attendees who have at least one selected ticket.
Use Restrict to Attendees Without Tickets when the ticket should be unavailable to attendees who have a selected ticket.
Save the ticket.
How the rules behave during checkout
HeySummit checks existing active purchases and tickets currently selected in the attendee's cart. A restricted ticket can therefore be bought in the same checkout as its prerequisite ticket when both are visible and selectable.
If a ticket is hidden during checkout, it does not appear in the normal ticket-selection step even when the attendee meets its eligibility rule.
If a rule is not met, HeySummit blocks checkout and asks the attendee to update their selection.
The same type of rule is available for add-ons and donations, which can support upgrades, exclusive extras and purchase combinations tied to particular tickets.