Attendees receive a Payment Receipt email after checkout is completed when the event's Payment Receipt email is live and the order is eligible for a receipt. Here is an example of the email content:

To check or change this email, go to Email & SMS > Emails, filter to attendee or transactional messages if needed, and open Payment Receipt. The card shows Live when it is currently enabled, and the toggle controls whether the email can be sent.

To stop payment receipts for free registrations without turning off receipts for paid orders, go to Event Settings > Billing & Tax Settings. Under Additional Settings, turn off Send $0 receipts? and save.

Attendees can manage receipts from My Purchases when logged in. From the invoice menu they can view the invoice, download the invoice PDF, or resend the invoice email to their inbox. If Send $0 receipts? is off, resending a $0 order's receipt will not send an email.

The generated invoice can include the payment method when available, along with any company or tax details you have added under Event Settings > Billing & Tax Settings.

If attendees were imported rather than paid through HeySummit, their invoices show $0 paid by default because HeySummit did not process a payment for those tickets. If you want invoices for imported attendees to show the assigned ticket value as paid, go to Event Settings > Billing & Tax Settings and enable Show imports as paid?. This changes the invoice display only; it does not process a payment.

If an attendee needs something beyond the generated invoice or receipt email, contact us at [email protected] with the event name, the attendee email address, and the email address you would like the receipt sent to if it is different.