Attendees receive a Payment Receipt email after checkout when that email is live and the order is eligible for a receipt.
Go to Email & SMS > Emails and open Transactional. Search for Payment Receipt in the Attendee group.
Select Edit to review its sender, subject and content. The email is generated from a template; use Edit template wording for its individual phrases.
The row shows Live when enabled. Use its Actions menu to publish or unpublish the email.
Choose whether to send $0 receipts
Go to Event Settings > Payments & Partners > Billing & Tax Settings. Under Additional Settings, turn off Send $0 receipts? and select Save to stop receipts for free orders and orders reduced to $0 by a discount.
This setting is on by default.
Turning it off leaves paid-order receipts and registration confirmation emails enabled, subject to their own sending settings.
The same setting applies when an attendee tries to resend a $0 order’s receipt.
View invoices and resend receipts
When signed in, attendees can open My Purchases, then the purchase’s Invoice menu. Choose View Invoice, then Download PDF on the invoice page. Choose Resend Invoice in the purchase menu to request another receipt email. A $0 receipt will not be sent if Send $0 receipts? is off. These invoice options are hidden if the organiser enables Hide attendee invoices? in the billing settings.
The generated invoice can include the payment method when available, and company or tax details configured under Event Settings > Payments & Partners > Billing & Tax Settings.
Imported attendees
Invoices for imported attendees show $0 paid by default because HeySummit did not process their ticket payment. To display the assigned ticket value as paid, enable Show imports as paid? in the same billing settings. This changes invoice display only and does not process a payment. The alternative display applies to zero-value orders without a coupon. If an attendee needs something beyond the generated invoice or receipt email, contact [email protected] with the event name, attendee email address and requested receipt email address if different.