Attendees receive a Payment Receipt email after checkout is completed, as long as the event's Payment Receipt email is live.
Here is an example of the email content an attendee receives:
To check or change this email, go to Emails, filter to attendee or transactional messages if needed, and open Payment Receipt. The card shows Live when it is currently enabled, and the toggle controls whether the email can be sent.
Attendees can also manage receipts from My Purchases when logged in. From the invoice menu they can view the invoice, download the invoice PDF, or resend the invoice email to their inbox.
The generated invoice can include the payment method when available, along with any company or tax details you have added under Event Setup > Settings > Billing & Tax Settings.
Imported attendees
If attendees were imported rather than paid through HeySummit, their invoices show $0 paid by default because HeySummit did not process a payment for those tickets. If you want invoices for imported attendees to show the assigned ticket value as paid, go to Event Setup > Settings > Billing & Tax Settings and enable Show imported attendees as paid in invoices?. This changes the invoice display only; it does not process a payment.
If an attendee needs something beyond the generated invoice or receipt email, contact us at [email protected] with the event name, the attendee email address, and the email address you would like the receipt sent to if it is different.