Tickets let you decide how attendees access your event content. You can create free or paid tickets, limit availability, set prices, restrict access to specific content, and control whether a ticket appears during checkout.
For paid tickets, connect a supported payment provider before expecting paid prices to appear at checkout. Your available currency choices depend on the payment providers connected to the event.
Some advanced ticketing options, such as content restrictions, expiry rules, email restrictions, and one-ticket-per-attendee controls, depend on your plan. If an option is not available on your account, it may appear disabled or be hidden.
Firstly, to get to your ticket setup page, you must be logged in as the Event Organizer. Go to your Dashboard, then click on Revenue and select Tickets from the sub-menu.
Before you can set up prices, restrictions, and everything in between for tickets, check out the Event Setup > Settings > Billing & Tax Settings.
You will come to a page that looks like this:
You may limit the total number of tickets available, choose your currency, and specify what billing information your Attendees must submit during checkout in these settings.
You can also specify how much tax has been included in the ticket price. This is designed to help you provide greater transparency to your attendees during checkout and to help ensure that you remain tax-compliant in your geographical region.
Moreover, check the settings under Event Setup > Settings > Promo Banner. Firstly, the Promote Tickets via Promo Bar? option can be toggled on/off and it allows you to advertise your tickets across your HeySummit website.
Please note: the default ticket promo bar will only show when your custom Promo Banner is inactive.On this page, you can also change the text associated with your tickets.
Ticket Details
You can edit the title and description of a ticket under Revenue > Tickets > ... > Manage Ticket.
Under Short Description, you can use our rich text editor to bold, underline, italicize, create a numbered or bullet point list, and clear existing formatting, by highlighting the text you want.
Limiting The Number of Tickets That Can Be Sold
Under Quantity Available, you'll be able to enter a number to cap how many tickets of this type can be sold in total. If you leave it blank, unlimited amounts of the ticket can be sold. When you reach the number of ticket sales entered, the ticket will be automatically labelled as 'sold out' on the ticket selection page at registration. Instead of hiding the ticket when this happens, check the Hide when sold out option. You can also display the number of remaining tickets when the quantity falls below the designated threshold. Don't forget to press Save.
To limit the number of total tickets for your whole event (regardless of ticket type) that can be sold, head to Event Setup > Settings > Billing & Tax Settings. Under Limit The Number of Tickets Available, enter the number you want to cut off ticket sales at. When the limit is reached, no tickets will be available to be purchased. Don't forget to press Save.
Setting Up Prices
Here, you can set the ticket price and choose when that price should be available.
Click Add if you want one ticket to have different price points at different times, such as early-bird and standard pricing.
To make a price available only during a specific period, select Date Range under Availability. The From date is when the price becomes active and visible to attendees. The To date is when the price becomes inactive. Dates are inclusive, so a price with an Active to date of Sept 5 remains available until 11:59 pm on Sept 5.
Restrictions of Tickets
Next on the page, you can set the restrictions on the different ticket types you've created.
Restrict means that the ticket is ONLY going to work under those conditions. For example, if you restricted a ticket to Day 3 out of a 4-day event, the owners of those tickets can only access content from Day 3.
NOTE: Attendees will be able to register their interest in as many talks as they like by adding them to their schedule. However, they'll only be able to watch them as per their ticket restrictions. Read more about this.
Expiration Dates for Tickets
Lastly, there is the option to set expiration dates for tickets if desired.
You can manually enter the number of hours either a) from ticket purchase or b) from the talk going live, that you want the ticket to remain active.
Please note, that if these restrictions don't apply to your ticket you should leave the fields blank.
Visibility Control
The 'Hide During Checkout' feature lets you specify if a ticket (or add-on) should be visible during checkout. This is ideal for creating 'secret' tickets, which are available only on custom landing or checkout confirmation pages.
Learn more about connecting your PayPal or Stripe account to receive ticket sales. You may also want to read our guides on flexible pricing, bulk discounts, ticket availability display options, expiry dates, one-ticket-per-attendee restrictions, changing ticket currency, and creating secret tickets.