Replace an active giveaway winner when the prize needs to be redrawn. This immediately selects someone else and sends the replacement notifications.
Go to Marketing > Offers & Giveaways and open Winners.
Open the active winner's Actions and choose Replace Winner.
Review Replace this winner? and confirm only when ready. The previous winner may already have received their email.
Replacement rules
The original award is retained as replaced; a successful draw creates a new active award. The current winner and historical holders of the affected prizes are excluded.
A separate prize uses its current ticket restrictions and linked-session attendance scope. A bundled award is replaced as a whole, keeping its prizes together and using event-wide eligibility without individual-prize ticket restrictions.
Current attendance settings, default email exclusions and the repeat-winner rule still apply.
If no eligible replacement is available, the original active winner is retained and an error is shown.
Contact the previous winner yourself if you need to explain the change. A declined award uses its separate Draw replacement action when it has no replacement; Replace Winner is shown only for active awards.