Use Auto Cancel Tickets When Refunded? to decide whether a refunded ticket should continue to grant attendee access.
Change the setting
Open Event Settings, then select Billing & Tax Settings under Payments & Partners. In Additional Settings, leave Auto Cancel Tickets When Refunded? on if refunded tickets should stop granting access, or turn it off if attendees should keep access after a refund. Select Save after making a change.
How it works
The setting is on by default. Refunded tickets stop granting access to restricted sessions, ticket-gated content and ticket benefits.
If you turn it off, the attendee is still refunded but the ticket remains active for access. This can help with partial refunds or other cases where access should continue.
HeySummit checks the event's current setting. If you refunded a ticket while the setting was off and later turn it on, that earlier refunded ticket can also stop granting access.
When you refund a ticket or an entire order from the Purchases area, the confirmation also says whether ticket access will be cancelled or kept based on the current setting.