Organisers can control whether refunded tickets are automatically cancelled to manage attendee access more effectively. The Auto Cancel Tickets When Refunded setting determines if refunded attendees retain or lose access to event content.
When this option is enabled (default), refunded tickets are automatically cancelled, and access to sessions, talks, and any gated content is immediately revoked. Disabling this setting allows organisers to maintain access for refunded attendees, which can be useful for partial refunds, customer goodwill, or other special circumstances.
One important thing to note is that this global setting applies to all refunds, both past and future. For example, if the setting was previously disabled and you refunded an attendee, then later enable the auto-cancel option, that earlier refunded ticket will also be voided automatically.
This setting applies across all access points, including content gating, session check-ins, and attendee permissions. You can modify it under Setup > Billing & Tax Settings.
This feature helps maintain fairness across your event while allowing flexibility for exceptions when needed.