Organisers can control whether refunded tickets are automatically voided for access purposes. The Auto Cancel Tickets When Refunded? setting determines whether a refunded attendee keeps or loses access to the content covered by that ticket.
By default, this setting is enabled. When you refund a ticket, HeySummit marks the ticket as refunded and treats it as voided for attendee access. This prevents the refunded ticket from continuing to grant access to restricted talks, ticket-gated content, and attendee-facing ticket benefits.
If you turn the setting off, refunded tickets remain active for access purposes. The attendee is still refunded, but their ticket can continue to be used. This can be useful for partial refunds, goodwill gestures, or other exceptions where you want the attendee to keep access.
One important detail: this setting is evaluated from the event's current setting. If the setting was previously disabled and you refunded an attendee, then later enable Auto Cancel Tickets When Refunded?, that earlier refunded ticket can also be treated as voided for access purposes.
You can change this under Setup > Billing & Tax Settings in the Additional Settings section.
When you refund a ticket or an entire order from the Purchases area, the confirmation modal also shows whether the refunded ticket access will be voided or remain open based on the current setting.