Recurring payments give you more flexibility in how you sell access to your event content, memberships, add-ons, and donations. You can use them for ongoing subscriptions, such as $10 per month for on-demand video access, or to split a larger price into instalments, such as $200 per month for 4 months.
What recurring payments can do
Flexible payment schedules: Choose weekly, monthly, or yearly payments, and customise the interval, such as every month or every 3 months.
Fixed or ongoing payment durations: Allow payments to continue until the attendee cancels, or set a fixed number of payments.
Failed payment handling: Retry failed payments for up to 30 days, with notifications sent to attendees.
Attendee subscription management: Attendees can manage or cancel their own subscriptions from the link in their email notifications.
View subscription payment history
To review the payments for a recurring ticket purchase, go to Reports > Subscriptions, find the subscription, and choose View Payment History from the row actions. The payment history panel shows the initial payment, collected recurring payments, failed payment attempts, refunded payments, and the next scheduled payment when one is available.
Refund recurring payments
From Reports > Sales, the regular refund action refunds the selected sale. If the sale has collected recurring payments, HeySummit will ask whether you also want to refund those collected subscription payments.
From Reports > Subscriptions, Refund Subscription refunds all collected payments for that subscription, including the initial payment and any recurring instalments.
From View Payment History, use the Refund button beside an individual payment if you only want to refund that one recurring payment.
Refunding a payment does not automatically stop future billing. If the attendee should not be billed again, cancel the subscription separately from Reports > Subscriptions. Refunded ticket access follows your event's Automatically Cancel Refunded Tickets setting.
Invoices and receipts
The first payment uses the normal ticket purchase receipt. Recurring payments can also have their own invoice or PDF receipt when available from the attendee's purchase history.
Important note
Recurring payments are currently only available for customers using Stripe as their payment provider.