Recurring payments let you charge on a schedule for tickets, add-ons and donations. For example, offer ongoing access for $10 per month, or split a larger price into four monthly payments of $200.
Set up a payment schedule
Go to Ticketing & Payments > Tickets and select the Tickets, Add-ons or Donations tab.
Open the item’s Actions menu, choose its manage action, then open Pricing.
Under Payment schedule, enable Turn On Recurring Payments?. Choose the interval and weekly, monthly or yearly frequency.
Set Number of payments for a fixed instalment plan. The total includes the initial payment. Leave it blank for ongoing payments.
Under Failed payments, choose how many days to retry before automatically cancelling. The default is 30 days; this is configurable.
Select Save and Close.
A failed renewal is normally retried at three-day intervals during the configured window. Attendees receive the applicable payment notifications. Cancelling the subscription stops future billing and ends the ticket’s access; it does not remove the attendee’s event registration.
Payment provider requirements
Recurring payments require a compatible payment provider and account setup. Stripe is supported. Razorpay requires a compatible recurring-payment setup, including the customer and payment token needed for later charges. PayPal does not support recurring payments through HeySummit. Check your provider configuration before offering a recurring price.
View subscription payment history
Go to Ticketing & Payments > Sales & Subscriptions > Subscriptions, find the subscription and choose View Payment History from its Actions menu. The panel shows the initial payment, collected recurring payments, refund status, the latest failed payment attempt and the next payment when one is scheduled.
Refund recurring payments
From the Sales tab, Issue Refund refunds the selected sale. If it has collected recurring payments, the confirmation lets you include those payments too.
From the Subscriptions tab, Refund Subscription refunds all collected payments, including the initial payment and recurring instalments.
For one payment, open View Payment History, then use that payment’s Actions > Refund Payment when available.
Refunding a payment does not automatically stop future billing. Cancel the subscription separately if the attendee should not be billed again. Refunded ticket access follows your event’s Cancel refunded tickets? setting. Check the result of each refund; a provider failure can leave some payments unrefunded.
Attendee management and invoices
Attendees can open My Purchases > Manage Subscription to manage or cancel their own subscription. The initial payment uses the normal purchase receipt. Collected recurring payments also have invoices or PDF receipts available from the attendee’s purchase history.