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Base Credit Allocation for Certificates

Written by Holly

Event hosts can assign a fixed number of base credits to attendance certificates. This lets you recognise overall event participation as well as credits earned from individual completed sessions.


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Set base attendance credits

  1. Go to Event Settings > Event Experience > Attendance Tracking.

  2. Choose Enable Certificates. Your plan must include attendance certificates.

  3. In Attendance Credits, enable Award Credits?.

  4. Enter the fixed amount in Credits for Attending Event, then save.


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Combine base credits with session credits

Base credits are additional to the credits earned from completed eligible sessions. Use Session Credits Awarded For to choose live broadcasts, replays, or both. Under Credit calculation, choose one of these policies:

  • Fixed credits per completed session (the default): every completed eligible session earns the same amount. With 5 base credits and 1 credit per session, three completed sessions give 8 total credits.

  • Credits based on session duration: scheduled session length in hours × Credits per hour of completed session. At 1 credit per hour, a completed 30-minute session earns 0.5 credits; a completed 180-minute session earns 3 credits. With 5 base credits, that 180-minute session gives 8 total credits.


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Attendance Credits showing base event credits, duration calculation and credits per hour


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What counts as a completed session?

The session must meet your fully attended threshold and selected live/replay rules. Credits use the scheduled session length, not watched-minute accrual, and the same session is not awarded twice for live and replay attendance. Changing the calculation mode or rates recalculates existing certificate totals without changing attendance records. Your existing plan and ticket eligibility still apply. See Attendance tracking and attendance certificates for attendance and certificate access settings.

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