Use this setting when a ticket should only be claimed once by the same attendee. It is useful for limited-access tickets, free tickets that unlock a fixed amount of content, or any ticket where buying the same ticket again would give the attendee more access than intended.
This is an advanced ticketing option. If the setting is disabled or unavailable on your account, your plan may not include advanced ticketing controls.
Read our steps below to enable this option.
Go to Ticketing & Payments > Tickets, Add-ons & Donations, then open the Tickets tab.
Select the dotted menu for your ticket (...) then select Manage Ticket.
Open Checkout. Under Purchase eligibility, turn on Restrict to One Per Attendee?, then select Save and Close.
After this is enabled, an attendee who already has that ticket will not be able to add the same ticket again. HeySummit also treats the ticket as quantity one during checkout.
The attendee can still register for or purchase a different eligible ticket type with the same email address.
Some attendee-facing ticket button text can be edited under Event Settings > Content Translations. Use Search translations to find the wording, such as “Already Purchased”. Checkout may also show fixed validation messages when someone tries to add a ticket they already own.