When looking at your attendee statistics chart under Registration & Attendees > Attendees, you can see that some of your attendees have "registered" but don't seem to have completed their orders. Or maybe you are looking at the number under Content & Schedule > Sessions next to a session but when you click on it, you see another number listed. Read on to find out more.
If you are looking under Content & Schedule > Sessions, you can see the total number of people who have registered for that talk and have secured a ticket.
But if you click on that number, you may see a different figure at the top of the list of attendees registered for that talk. That's because this is a complete list of people, ticket-holding or not, who have registered for the session by adding it to their schedule.
Here's some more info on attendee statuses.
The Attendees report gives you the current list and controls for finding attendee records. The status definitions below explain how HeySummit distinguishes people who have registered from those who completed an order.
Registered means your potential attendee has entered an email address in the first Book Your Place box. In other words, they have registered and will receive email reminders for this talk. We have their email address, but they haven't completed their order yet. Maybe they need a little friendly nudge - a giveaway, perhaps?
Once an attendee has completed a ticket purchase, they move from the Registered column to the Completed column and have everything they need to attend your event!
Other checkout stages you may see are:
Checkout - Selected Ticket: They have registered and chosen a ticket (as part of the checkout cart), but have not gone on to complete the order yet.
Checkout - Selected Content: They have selected tickets and also selected content, but they haven't completed the order yet.
Looking for a list of attendees who completed registration and secured a ticket? Head to Ticketing & Payments > Sales & Subscriptions.
Top tip: if an attendee contacts you to say they have a ticket but can't see your sessions, it's possible that they haven't completed the purchase process. You can check where an attendee is in the checkout process by searching for them in the table in Registration & Attendees > Attendees.
Connecting to third-party applications
These registration stages help you determine attendee status and can also be used to tailor Zapier integrations with your third-party applications.
Now that you have a sense of what the numbers mean, you can better tailor your efforts to turn the Registered attendees into Completed attendees, while also thinking about what worked best in the promotion of your event. If you are feeling overwhelmed, do remember that help is just one click away with HeySummit Professional Services to help make sure your summit reaches its full potential.