HeySummit can import attendance data from Zoom for talks connected to Zoom Webinar or Zoom Meeting. This helps fill in attendance activity even when an attendee joins through Zoom directly rather than clicking the HeySummit Join Now button.
How syncing works
HeySummit normally attempts to import participant records for eligible Zoom sessions whose scheduled start time was roughly 4 to 8 hours ago. An initial successful Zoom import can be checked again after about three hours, while the session is still in that window. The wait gives Zoom time to make post-session participant data available. When Zoom returns participant records, HeySummit matches participants to attendees by email address and logs broadcast attendance for matching attendees. The synced activity then refreshes the talk's cached attendance count and average attendance duration.
Review attendance metrics
Go to Content & Schedule > Reports and use the Sessions and Content Insights tabs to review these metrics.
Missing attendance records
If a Zoom session has been deleted, Zoom has not made the report available, or a participant's Zoom email does not match their HeySummit attendee email, some attendance records may not be matched automatically. In those cases, use Zoom's own report as the source record for the session.