HeySummit can import attendance data from Zoom for talks connected to Zoom Webinar or Zoom Meeting. This helps fill in attendance activity even when an attendee joins through Zoom directly rather than clicking the HeySummit Join Now button.
How syncing works
HeySummit begins checking for Zoom attendance data about 30 minutes after a session's scheduled end time. It checks again around 2 hours, 4 hours and 24 hours after that scheduled end, so attendance figures can continue to update as Zoom's report becomes available. These are approximate checking times, not a guarantee that Zoom has made its report available. When Zoom returns participant records, HeySummit matches participants to attendees by email address and logs broadcast attendance for matching attendees. The synced activity then refreshes the talk's cached attendance count and average attendance duration.
Review attendance metrics
Go to Content & Schedule > Reports and use the Sessions and Content Insights tabs to review these metrics.
Missing attendance records
If a Zoom session has been deleted, Zoom has not made the report available, or a participant's Zoom email does not match their HeySummit attendee email, some attendance records may not be matched automatically. In those cases, use Zoom's own report as the source record for the session.