HeySummit can track live and replay attendance, show attendance insights to your team, and issue attendance certificates to eligible attendees.
​

Attendance tracking depends on the attendee's browser and network allowing the tracking script to run. VPNs, strict corporate, government, or education networks, ad blockers, browser extensions, or connection issues can prevent some attendance data from being recorded perfectly.

You can send an attendee to your event's attendance tracking test page. Use your own event domain and this path:
​

/attendee/test/attendance-tracking/
​

For example, on the demo event that page is https://demo.heysummit.com/attendee/test/attendance-tracking/. The attendee needs to be logged in to your event for the test to be meaningful.
​

You can also run a test for a specific attendee from Registration & Attendees > Attendees. Click ... beside the attendee, choose Run Test, then open the Attendance test.

Go to Event Settings > Event Experience > Attendance Tracking. On the Attendance Tracking page, configure the threshold, in-person attendance, certificates, cover page and credit settings.
​

From there, you can configure the fully attended threshold, choose whether in-person check-ins count as full attendance for eligible scheduled sessions, enable or disable certificates, add an optional certificate cover page, and configure certificate credits.

From your dashboard, go to Registration & Attendees > Attendees, click ... beside the attendee, and choose Attendance Certificate.
​

The certificate can show the talks or sessions the attendee watched live, the replays they watched, attendance dates, watched duration or percentage, and any credits earned. You or the attendee can download a PDF copy.
​

Attendees can also view their own certificate after logging in to your event and opening the Attendance Certificate section, as long as certificate access is available for their ticket and the attendee page has not been hidden.
​

Certificates are controlled at both event level and ticket level. If certificates are disabled in Attendance Tracking & Certificates, the ticket-level certificate field is disabled and attendees cannot access certificates.
​

When certificates are enabled at event level, you can turn certificate eligibility on or off per ticket type. This is useful if, for example, only paid ticket holders should receive certificates.
​

If you want certificates to stay available to your team but do not want attendees to see the certificate page themselves, go to Event Settings > Event Experience > Registration & Checkout, open Attendee Experience, and turn on Hide 'Attendance Certificate'?. This hides the attendee navigation link and blocks direct attendee access. It does not change whether certificates are enabled, who is eligible, or how attendance is tracked.
​

If certificate credits are enabled, you can choose whether credits are awarded for live broadcasts and replays, live broadcasts only, or replays only. You can also choose the credit unit name, credits per completed talk, and optional base credits for attending the event.
​

For hybrid or in-person events, Track In-Person Attendance? can treat scanned in-person or hybrid ticket check-ins as full attendance for eligible in-person talks already in the attendee's schedule.

If an attendee's attendance was not tracked but you know they attended, go to Registration & Attendees > Attendees, click ... beside the attendee, and choose Manage Sessions. In Registered Sessions, open the session's Actions menu and choose Mark Broadcast Attended or Mark Replay Watched where those actions are available. This immediately updates the attendee's attendance record and certificate.

Detailed attendance insights and attendance certificates are Success-level features in the current HeySummit plan configuration. If you do not see these options, your plan may not include them.