If an attendee is having trouble opening their schedule or dashboard, you can generate a temporary magic link that signs in to that attendee's event account.
Generate the link
From the event dashboard, go to Reports > Attendees.
Open the action menu for the correct attendee and choose Generate Magic Link.
HeySummit copies the link to your clipboard.
Use and share it safely
The link signs whoever opens it into that attendee's account for this event. Check the attendee record carefully before generating it.
Share it only with the attendee, or use it yourself when you are authorised to investigate their account. Do not post it in a public or shared channel.
If you open the link for support, use a separate private window so you do not mix the attendee session with your own event session.
Generating a magic link does not change the attendee's password. Use the event's password-login and reset options separately when password help is needed.
Expiry and reuse
A magic link is valid for up to 24 hours.
It becomes invalid after a successful sign-in, and that sign-in invalidates the attendee's other unused magic links.
If the link has expired or has already been used, generate another link from the attendee report.
For attendee-side delivery and sign-in checks, see Troubleshoot attendee magic links.