If a magic link is not working, use these checks to get back into your event account.
Use an unused link
A magic link is valid for up to 24 hours from creation. A successful sign-in invalidates that link and your other unused links. Use the newest unused email or return to the event sign-in page to request a link. Repeated requests made close together may send the same unused link, so requesting again does not necessarily start a new 24-hour period.
Check spam, junk and security filtering
Check spam, junk and any quarantine your organisation uses. If the message has been flagged, follow your email provider or administrator's instructions to release it. If a work inbox filters the message or link, ask your administrator for help or ask the Event Organizer whether you can use another email address.
Check your attendee email address
Ask the Event Organizer to confirm that your attendee record has the email address you are using. They can correct a typo or generate an available sign-in link from their dashboard. Keep sign-in links private because anyone who opens a valid link can sign in as you.
Request a link or use password sign-in
Return to the event sign-in page, select the attendee tab if shown, enter your registered email address and select Send Login Link. Some events also offer I have a password. In password mode, use Sign In or I've forgotten my password. Select I don't have a password to return to magic-link sign-in.
If you are still stuck, contact the Event Organizer. They can confirm your registration and help you recover access. Clearing cookies cannot reactivate a used or expired link.