If HeySummit reports a failed subscription payment or shows a billing warning, review the Billing page from the account that owns the subscription.
Review the billing issue
Sign in to HeySummit and open Billing from your account menu.
Review the subscription status, saved payment method, and any outstanding balance shown on the page.
Choose Update Card or Add Card, then enter the current billing address and card details.
If HeySummit shows a current outstanding subscription balance, review the amount and confirm the payment before saving the new card.
If the card is declined
Check the card number, expiry date, billing address, and available funds.
Ask your bank or card issuer whether it declined or blocked the payment.
Return to Billing and try again after correcting the issue.
When to contact support
Contact HeySummit Support if the account still shows Past due or Unpaid after the payment method is updated, or if Billing shows an older outstanding balance that cannot be paid automatically. Include the account email and invoice or payment date, but never send complete card details.