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How To Delete Email Senders

Written by Holly

Delete a sender when you no longer want it available for your event emails. You need permission to manage the event. Deletion cannot be undone, and the effective sending address can change.


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Delete the sender

  1. Open Email & SMS > Emails.

  2. Open the toolbar three-dot menu and select Manage senders. You can also use Event Settings > Email & SMS > Email Senders.

  3. Find the sender, open its row Actions menu, then select Delete.

  4. Read the confirmation and confirm only when you are ready to remove it.


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Current Emails toolbar menu with Manage senders


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Current sender Actions menu with Delete


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Check emails after deletion

Open Email & SMS > Emails and review the sender assigned to each affected email. Select a remaining ready sender and save any changes. You can use Preview email to inspect the content without sending, or Send test to send a copy to your own dashboard-user address.


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What happens to sending

Emails without an assigned sender can use the event's default sender. If no active sender remains, HeySummit creates a managed sender. Do not assume deletion assigns every affected email to the first remaining sender or guarantees delivery. Custom sending still requires email verification, domain authentication and the appropriate plan.

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