If you're subscribed to the Business/Success plan and have successfully configured a custom email address following these steps, you now have access to the domain record associated with the end of your custom email (unlike free services such as hotmail.com or gmail.com). Your next step is to set up DKIM signatures.
These signatures will improve the deliverability of your event emails by allowing your custom domain to digitally sign them, making email servers trust them more. Unlike verification, DKIM signatures are not required for your emails to be sent. But you will have to verify your custom email address before doing this next step.
If your company has implemented a strict DMARC policy, you will need to set up DKIM to ensure email deliverability with custom emails.
Here are simple steps to guide you:
Head to Emails then click on the three-dotted menu next to '+ Create Email' the select Manage Senders.
After that, click on 'read more' under Manage Senders.
Once you have, something like this will pop up:
You can then head to your DNS provider and use this information to set up your CNAME records for your DKIM signatures on your domain record. Please note that we're not able to provide support on these steps as they are external to our platform.
Once you've configured this, you can click on "I've set the CNAMES". We will then verify this on our end. DKIM signatures can take up to 48 hours to verify depending on the domain provider so note this could take a little while. When ready, the section under Emails > ... > Manage Senders will update to reflect this and show 'verified'.