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Maintenance Plan

Written by Benjamin Dell

The Maintenance plan, also called Hibernation in the account-closing flow, is a paid option for keeping your account and event data while you are between events. It is offered in the Close Account flow rather than on the public pricing page.


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Where to find the offer

Go to My Account > Billing and select Close Account. Work through the account-closing questions to review the available alternatives. If Hibernation is offered, check the price and conditions shown for your account before selecting Enter Hibernation Mode; that button applies the change.


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What changes

  • Your organiser data is preserved, and you can continue preparing your event.

  • Attendees lose access to your event pages while the account is in Hibernation.

  • Upgrade to a suitable active plan before making the event available to attendees again.


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The screenshot is an example of the offer screen. The price, currency and available options shown in your account are the ones to review.

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