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'No linked tickets' problem

Written by Benjamin Dell

The No linked tickets warning means HeySummit cannot find a currently purchasable ticket or access-granting add-on whose session, category and day rules cover that session. You may see it when all available products exclude the session, point to different sessions or categories, cover different event days, or are unavailable for checkout.


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Check the ticket's access

  1. Go to Content & Schedule > Sessions and identify the session showing No linked tickets.

  2. Go to Ticketing & Payments > Tickets, Add-ons & Donations, then open the Tickets tab.

  3. Open the relevant ticket's Actions menu and select Manage Ticket.

  4. Open Access. Check that the ticket includes the required content type, then review any limits for specific days, sessions or categories and any excluded sessions or categories.

  5. Select Save. Across your active tickets and access-granting add-ons, each attendee-facing session should be covered by an appropriate product.


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Return to Content & Schedule > Sessions. The warning should clear once a checkout-available ticket or access-granting add-on covers the session. For the wider setup workflow, see Setting Up Tickets For Your Event. An add-on counts only when it grants a content type that the session offers, such as a live broadcast, replay or in-person attendance. Donations do not count toward this warning. To check an add-on, use the Add-ons tab and Actions > Manage Add-On > Access.

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