Remove an incorrect affiliate attribution from an entire purchase order using the sales report. Your dashboard role needs access to the event's financial controls.
Remove an affiliate from an order
Go to Ticketing & Payments > Sales & Subscriptions, then select Sales.
Find a ticket purchase row from the relevant order and open its Actions menu.
Select Remove Affiliate from Order. This action appears only when the order has an affiliate.
Read the confirmation and confirm only when you want to unlink the affiliate from the entire order.
What changes
The order's affiliate attribution is cleared. The action affects the order containing the selected row, including its other ticket purchases.
The order is removed from unpaid affiliate payouts, those payout totals are recalculated, and affected affiliate revenue statistics are refreshed.
When the order has no payout already marked paid, ticket-level commission percentages are cleared.
Payouts already marked paid retain their recorded history and membership; ticket commission fields are preserved when such a paid payout exists. This action does not reverse money already paid.
Review paid commission history separately before correcting an order that has already been paid out.