HeySummit uses Google reCAPTCHA to help protect registration forms from spam and abuse. A reCAPTCHA error does not identify its cause on its own; it can require browser troubleshooting or an investigation of the site’s configuration.
If you cannot register
Use an up-to-date browser. If the problem continues, try another supported browser.
Check that JavaScript is enabled and that a browser extension is not preventing reCAPTCHA from loading. Follow Google’s guidance for reCAPTCHA users.
If the problem persists, contact the event organiser or HeySummit support. Include the event URL, exact error, time and timezone, browser/version, and a screenshot with personal information hidden.
For event organisers
If several attendees report the problem, contact [email protected] with the affected event and examples. Include relevant attendee email addresses only in your private support request, and hide passwords, payment details and login links from screenshots or recordings. Do not assume a VPN or an attendee’s country is the cause. Google’s current troubleshooting guide distinguishes browser or network errors from site-key and integration issues. Support can investigate the specific error without asking attendees to bypass security warnings.