If any of your attendees are having trouble seeing their schedule or managing their dashboard, you can generate a magic link using your account. This link lets you temporarily use their dashboard, so you can understand their situation and assist them in solving any problems they're facing.
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Just head on to Reports > (...) next to the attendee's email address > Generate Magic Link.

The URL will be copied to your clipboard, and ready for you to paste into a new window or tab.
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You can also send the magic link to your attendees who are having issues logging in and you can change their password if needed.