Attendee email frequency depends on their booked sessions, the event format, published templates and communication preferences. There is no fixed total based only on how many sessions an attendee chooses.
Schedule emails
The initial schedule email normally becomes due 15 minutes after the attendee accepts the terms and completes checkout. Single-session registration can send it immediately. It needs relevant future sessions and can be suppressed for imported or other specially configured registrations.
Schedule Updated can notify an attendee about new future sessions added after their original schedule email, including additions through attendee self-service, direct registration, API or MCP. It requires consent to event information. If no initial schedule was sent, ordinary updates become eligible 24 hours after the registration timestamp. The template was installed unpublished for events that already existed when it was introduced; check your event's current status.
Daily digests, reminders and replay emails
Daily digest can send once per eligible local day, rather than once for the entire event. Regular scheduled events can include that day's booked sessions or yesterday's voted highlights. On-demand and single-workshop events need the attendee's own booked sessions that day.
Session reminders are due about one hour and 20 minutes before relevant booked sessions. Matching sessions are grouped for an attendee in each processing batch, so two sessions do not necessarily produce two separate emails.
Replay links and offers can send on each relevant event day, normally at 11 pm in the event timezone. Eligibility depends on bookings, active sessions and planned replays. It is not one email for the whole event.
The standard attendee session links lead to the HeySummit session page. Access still depends on login and ticket permissions. A replay email does not prove that a recording has already been uploaded.
Control session enrolment separately
Open Event Settings > Event Experience > Registration & Checkout. Can Attendees Build Their Own Schedule? controls session selection. Auto Register To All Talks? is a separate automatic-enrolment setting, subject to ticket access and the other registration options. Disabling required selection alone does not mean everyone is automatically registered for every session.
Stop an optional email
Open Email & SMS > Emails, then choose Actions > Unpublish email for the message and confirm. Check for Not live. Mandatory emails cannot be unpublished. Previously sent emails cannot be recalled.
