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Troubleshoot an automatic BigMarker replay

Check why a completed BigMarker talk has not received its automatic replay, then add the recording manually if needed.

Written by Benjamin Dell

When a live talk uses HeySummit's BigMarker integration, HeySummit can attach the finished BigMarker recording to the talk as its replay after BigMarker has processed it.


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Before the replay can appear

  • The talk must use a connected BigMarker host, have finished broadcasting, and have a scheduled start within the last five days.

  • BigMarker must have finished processing the recording and returned a recording URL or embed.

  • The talk must allow replays and must not already have a replay source saved.

  • The BigMarker host connection must not have a blocking integration error.


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If the replay is still missing

  1. Open the completed session in BigMarker and confirm that the recording has finished processing.

  2. Check that the recording is published and that its on-demand access settings allow the intended attendees to view it.

  3. In HeySummit, go to Content & Schedule > Sessions, open the Actions menu for the session, choose Manage Session, then open Replay.

  4. If no replay has appeared, add the BigMarker recording manually using its full recording URL or recording ID.

  5. Select Save and Close, then use Preview and choose Replay View to check the recording. Check attendee ticket access separately.


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Manual setup

For the complete manual workflow and BigMarker access checks, see Use a BigMarker recording as a replay.

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