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Troubleshoot an automatic BigMarker replay

Check why a completed BigMarker talk has not received its automatic replay, then add the recording manually if needed.

Written by Benjamin Dell

When a live talk uses HeySummit's BigMarker integration, HeySummit can attach the finished BigMarker recording to the talk as its replay after BigMarker has processed it.


Before the replay can appear

  • The talk must use a connected BigMarker host and have finished broadcasting.

  • BigMarker must have finished processing the recording and returned a recording URL or embed.

  • The talk must allow replays and must not already have a replay source saved.

  • The BigMarker host connection must not have a blocking integration error.


If the replay is still missing

  1. Open the completed session in BigMarker and confirm that the recording has finished processing.

  2. Check that the recording is published and that its on-demand access settings allow the intended attendees to view it.

  3. In HeySummit, go to Content > Talks and open Replay Details for the talk.

  4. If no replay has appeared, add the BigMarker recording manually using its full recording URL or recording ID.

  5. Save the talk, then use Preview and choose Replay to confirm that the recording loads.


Manual setup

For the complete manual workflow and BigMarker access checks, see Use a BigMarker recording as a replay.

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